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Idea#41

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I.T. Shared Services / Solutions »

New Service Rollout Coordination

New services should be rolled out in a coordinated fashion. The affected business units should be aware and trained, a rate should be established, CR should be educated, an order process should be established, and a support plan should be in place. Then the service can be advertised to appropriate customers.

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Submitted by 4 years ago

Comments (5)

  1. Unsubscribed User

    I agree but I would go further. I think CIO/OFT may benefit from doing way more internal piloting before announcing new solutions externally.

    4 years ago
  2. Unsubscribed User

    Once the service need has been identified and a proposed solution selected, I understand that best practices towards actions to test/deploy suggests utilization of Project Management Methodology.

    As a service agency, these steps would seem rather fundamental. It would be interesting to benchmark how rollouts are currently being performed. Are we awaiting/in need of more Project Management unit personnel?

    4 years ago
  3. Unsubscribed User

    We should hold off on any new services until we get our act together on the services we already offer. That means the affected units and CR know what the service is,how much it costs, whom to contact etc. Let's not put the cart before the horse.

    4 years ago
  4. Unsubscribed User

    The EPMO is always available and willing to assist with the rollout or deployment of Enterprise, CIO/OFT or customer projects. Please contact the EPMO at 402-4780 for assistance.

    4 years ago
  5. Unsubscribed User

    I wonder to what increased degree, if any, our cyber security service is being marketed to potential new state agency customers. This needy service may provide a fundamental lead-in to expanding customer business and generate all around savings.

    4 years ago

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