New services should be rolled out in a coordinated fashion. The affected business units should be aware and trained, a rate should be established, CR should be educated, an order process should be established, and a support plan should be in place. Then the service can be advertised to appropriate customers.
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Once the service need has been identified and a proposed solution selected, I understand that best practices towards actions to test/deploy suggests utilization of Project Management Methodology.
As a service agency, these steps would seem rather fundamental. It would be interesting to benchmark how rollouts are currently being performed. Are we awaiting/in need of more Project Management unit personnel?

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