We use Ilinc remote classroom training and we're saving a lot of money compared to the cost of sending trainers to counties and New York City. One distinct advantage of this approach is that it enables us to train one or two people from a district while training others from other districts simultaneously.
Page-specific help should be a standard for all New York State agency applications. It augments (and in some cases eliminates the need for) training on our application for child support.
Also, a zero training philosophy around user interface design can help. Use of error, warning and informational messages that can be altered to direct user activity prospectively create on the job training in the use of a given application.
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