New services should be rolled out in a coordinated fashion. The affected business units should be aware and trained, a rate should be established, CR should be educated, an order process should be established, and a support plan should be in place. Then the service can be advertised to appropriate customers.
The websites http://techtalk.cio.ny.gov/ and tp://techtalk.cio.ny.gov appear to be filled with potential. Can we link the ID's between these two sites so users would have fewer login issues? What about including the state Wiki? (http://wiki.cio.ny.gov/) I look forward to seeing these sites develop.